FAQ
Everything you might want to ask.
If your question isn't here, call 347-725-8027 — someone will pick up.
How far in advance should I book?+
24 hours is comfortable for most rides, and we regularly take same-day requests. For weddings, roadshows and holiday weekends, a week or more is safer because specific vehicles get reserved early.
How does an airport pickup work?+
Send your flight number with the booking. We track the flight and adjust your pickup to the actual landing time. Your chauffeur can meet you at baggage claim with a name sign, or wait curbside — your choice.
How much wait time is included?+
Airport arrivals include 60 minutes of complimentary wait on international flights and 30 minutes on domestic. Other pickups include 15 minutes. Beyond that, waiting is billed in increments and always discussed first.
Is there a minimum for hourly bookings?+
Yes — the minimum depends on the vehicle, the day and where the day starts. We tell you the exact minimum and total when we confirm your quote, before anything is charged.
Are you licensed and insured?+
Ride Royal operates New York TLC-licensed vehicles with licensed, background-checked chauffeurs and commercial insurance.
Can you provide child seats?+
Yes. Let us know the child's age and weight when booking and we'll fit the correct seat at no surprise cost.
How much luggage can I bring?+
The S-Class comfortably takes two large bags, the Escalade five, the Suburban seven, and the Sprinter a full group's worth. If you're travelling heavy, tell us and we'll assign the right vehicle.
How do I pay?+
Payment is arranged when we confirm your reservation. Corporate clients can be set up on an account and invoiced.
What is your cancellation policy?+
Cancel with reasonable notice and there's no charge. Last-minute cancellations and no-shows may be billed because the vehicle and chauffeur were held for you. We'll always confirm the terms with your booking.
Do you travel outside New York City?+
Yes — Westchester, Long Island, the Hamptons, New Jersey, Connecticut, Philadelphia, Boston and Washington DC are all regular runs.
